Shipping & Returns

All "White Glove" deliveries are configured for normal conditions. Additional charges may apply for unusual delivery conditions not disclosed at the time of order. Unusual conditions may include, but are not limited to, excessive toll roads, ferries, areas where the delivery vehicle cannot access due to road conditions or weather conditions, narrow driveways, very steep driveways or access roads, very narrow stairways, circular or spiral stairways, stairways with narrow transitions, more than two flights of stairs, narrow doorways or openings. You will be contacted 1 to 10 days prior to delivery to arrange a delivery window.  Beautiful Rooms does not guarantee exact time or day of week deliveries.  Normal deliveries are scheduled between 9-9, 7 days per week for white glove deliveries and from 9-5 Mon-Fri for basic curbside deliveries.  Special arrangements made to accommodate a specific day or time will incur an additional charge.  
All in-home and set-ups are configured for two person hand carried scenarios. No provisions are allowed for machinery, ropes or hoists to be used; nor removal of any doors or windows to allow access. It is the customer's responsibility to have any rooms ready to accept the furniture. The customer is responsible for understanding the furniture dimensions and measuring his/her home to insure that the furniture ordered will fit in the designated areas.  Delivery personnel will not hang items. Delivery personnel will not assemble cribs due to liability.  If additional assistance is required, customer must assume responsibility of all additional charges incurred.  Any furniture refused by a customer because it will not fit in a designated room will be subject to a 30% restocking fee plus actual freight charges incurred by Beautiful Rooms 
If your order specifies "curbside" delivery, then the shipping company will be responsible for delivering your furniture only to the curb, front door, garage or other protected area at their discretion. Please be prepared to move the furniture promptly into your home. Neither white glove nor curbside delivery companies will discard packing materials. All delivery times are estimates based on the manufacturer's and delivering agent's current lead times. Beautiful Rooms  will do everything possible to insure that the delivery meets the expected time frame, but cannot be held responsible for delays caused by the manufacturer, supplier or delivery agent.
Order Cancellation
Once your order is placed with Beautiful Rooms , we will submit it to the manufacturer on your behalf. At this point, Beautiful Rooms  is financially obligated to purchase the furniture from the manufacturer. For this reason, we don't accept order cancellations. Any exception to the cancellation policy will be solely at Beautiful Rooms  discretion. If Beautiful Rooms  deems it appropriate to cancel an order, it will be subject to a 30% cancellation / restocking fee as well as actual shipping charges.